Q: Are these products safe for all skin types?
Yes, the products are formulated to work for the driest, most sensitive skin out there, including mine!
Q: Where do you source your ingredients?
We source our ingredients from suppliers who are compliant with industry standards, and also go above an beyond to make sure that the ingredients are quality, natural, and mostly organic. With that being said, we will never, ever, ever, ever work with a supplier who handle products without care, test on animals for efficacy, or aren't notable.
Q: Will the essential oils damage my skin?
Short answer: no. Long answer: it depends on the percentage and quantity used in the formulation. We use no more than 0.6% of essential oils in our formulations. The suggested use it to stay under 1%. Because we know that essential oils can be highly sensitizing and, in cases, phototoxic, we use small quantities and dilute the heck out of it. But, you still get the benefits without risking damage to your skin
**Note: PURE ESSENTIAL OILS SHOULD NEVER BE USED ON UNDILUTED SKIN.
Q: Can I use your products daily?
Heck, yeah! Of course. Our products were formulated for daily, gentle use for the skin.
Q: Can men use your products, too?
Of course. Ode to Self is gender neutral, but specifically designed for women.
Q: What's your return policy?
All sales are final. Due to the natural nature of our products, we cannot accept returns. If you find that your product is broken, damaged, or defective in any way, please contact us no more than 7 days upon receiving shipment at email@example.com so that we can inspect it right away.
Q: What's in your products?
While there are various ingredients that make up one product, we can ensure you that we don't use harmful ingredients or dosages that will be fatal or disruptive to you or your body. Most of our products contain 100% certified organic ingredient where possible, wild-crafted, and sometimes fair trade when available.
Q: Why do you use a phenoxyethanol blend for a preservative system and not an all natural preservative?
Phenoxyethanol has gotten a bad rep in the beauty industry due to "findings" that it can be harmful for unborn fetus' and expectant mothers, and a slew of other things. Truth is, that's when it's found in HUGE quantities, larger than the 1% that's really required for preserving an aqueous product. We don't use any more that 1% of phenoxyethanol and caprylyl glycol blend in our aqueous formulations, because at the level or lower has been proven safe for humans and our skin, meaning that no harm has been found, and that it's also efficient as a preservation system for broad spectrum blends.
There's this thing about natural preservation blends using leucidal liquid and bioferment, lactobacillus, etc. However, you have to use them at a higher percentage for them to be effective and even then, they've also proven to not be an effective preservation method unlike phenoxyethanol, and studies show that there's still a presence of mold and bacterial growth. Just because something is "natural" doesn't necessarily mean that it's effective or safe.
Q: How long does shipping take?
Shipping normally takes 2 to 3 days after your order has been processed and fulfilled. International orders takes 7 business days.
Q: Who do you use for shipping?
We ship United States orders through USPS and international orders are shipped through UPS International or FedEx.
Q: Where do you ship to internationally?
We ship to Canada, Mexico, Australia, New Zealand, and the UK. All other countries we are unable to ship to at this time.