Once a product leaves our warehouse, we are not responsible for any damage that occurs during shipping. We try our best to make sure that it gets to you safely, but outside of that is not our responsibility through the handlers of the shipment.
With that being said, we will offer you a 10% discount to re-order with us for ONLY the product that was damaged, valid with a photo of the damaged item sent within 3 days of receiving your package to firstname.lastname@example.org. After 3 days, the offer will not be valid and you will have to purchase a new order.
Orders totaling more than $50 USD will receive complimentary shipping.
No exceptions will allowed.